1. Acceptance of Terms

By accessing or using Replyit.ai ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you ("User" or "you") and Replyit.ai ("we," "us," or "our"). You represent that you have the legal authority to enter into this agreement.

2. Description of Service

Replyit.ai provides:

• AI Automation: Automated conversation management across WhatsApp, Telegram, and Gmail
• Agent Creation: Tools to create and customize AI agents with specific instructions
• Knowledge Base: Document upload and AI-powered information retrieval
• Lead Management: Automated lead capture and organization
• Integration Tools: Webhooks, data collectors, and third-party integrations

3. User Accounts and Registration

Account Creation

To use our Service, you must:

• Provide accurate and complete registration information
• Be at least 18 years old or have parental consent
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for all activities that occur under your account. You agree to:

• Keep your login credentials secure and confidential
• Use strong passwords and enable two-factor authentication when available
• Monitor your account for unauthorized activity
• Comply with all applicable laws and regulations

4. Platform Integration and Compliance

WhatsApp Integration

When connecting WhatsApp:

• You must comply with WhatsApp's Terms of Service and Business Policy
• Avoid sending spam or unsolicited messages
• Respect user privacy and consent requirements
• Do not use the service for illegal activities
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Telegram and Gmail

Similar compliance requirements apply to all integrated platforms. You are responsible for understanding and following each platform's policies.

5. Acceptable Use Policy

Permitted Uses

You may use our Service to:

• Automate legitimate business communications
• Provide customer support and assistance
• Collect leads with proper consent
• Integrate with your existing business systems

Prohibited Activities

You may not use our Service to:

• Send spam, unsolicited messages, or promotional content without consent
• Engage in illegal activities or violate any laws
• Harass, abuse, or harm other users
• Impersonate others or provide false information
• Distribute malware, viruses, or harmful content
• Attempt to hack, compromise, or disrupt our systems
• Use the service for cryptocurrency, gambling, or adult content
• Violate intellectual property rights

6. Payment and Billing

Credit System

Our Service operates on a credit-based system:

• Credits are consumed for AI processing and message handling
• You can purchase credits through our secure payment system
• Credits do not expire but are non-refundable once used
• We reserve the right to adjust credit pricing with 30 days notice

Payment Processing

Payments are processed through secure third-party providers. You agree to:

• Provide accurate billing information
• Pay all charges incurred under your account
• Update payment methods as needed
• Resolve any payment disputes directly with your payment provider

7. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

Data Processing

By using our Service, you acknowledge that:

• We process message content to provide AI automation services
• Your data may be processed by third-party AI providers
• We implement security measures to protect your information
• You can request data deletion at any time

8. Intellectual Property

Our Rights

We retain all rights to:

• The Replyit.ai platform and technology
• Our trademarks, logos, and branding
• Software, algorithms, and proprietary systems
• Documentation and support materials

Your Content

You retain ownership of content you upload but grant us a license to:

• Process your content to provide our services
• Store and backup your data securely
• Use aggregated, anonymized data for service improvement

9. Service Availability and Support

Service Level

We strive to provide reliable service but do not guarantee:

• 100% uptime or uninterrupted service
• Compatibility with all devices or platforms
• Error-free operation at all times
• Specific response times for AI processing

Maintenance and Updates

We may perform maintenance, updates, or improvements that may temporarily affect service availability. We will provide reasonable notice when possible.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount you paid in the last 12 months
• We are not liable for indirect, incidental, or consequential damages
• You use our service at your own risk
• We do not warrant that our service will meet your specific requirements

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our Service
• Violation of these Terms or applicable laws
• Infringement of third-party rights
• Content you upload or transmit through our Service

12. Termination

Termination by You

You may terminate your account at any time by:

• Deleting your account through the dashboard
• Contacting our support team
• Ceasing to use our Service

Termination by Us

We may terminate or suspend your account if:

• You violate these Terms or our policies
• You engage in prohibited activities
• Your account remains inactive for an extended period
• We discontinue the Service

13. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, please contact us at support@whatsappai.com to resolve any disputes informally.

Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].

14. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will notify you via email or through our Service
• The updated Terms will be posted on our website
• Continued use of our Service constitutes acceptance of new Terms
• You may terminate your account if you disagree with changes

15. Contact Information

For questions about these Terms or our Service:

• Email: legal@whatsappai.com
• Support: Contact Form
• Address: [Your Business Address]